Revamping the Employee Experience

Used mixed-methods user research to understand the concerns of and increase engagement for 30,000 professionals in more than 80 locations across 24 countries

 

Introduction

Our client experienced a sharp increase in attrition globally at the start of FY19 and approached us to investigate. My role was to guide the company executives on employing design thinking principles to thoroughly understand employee concerns and swiftly roll out initiatives that would make employee experience a differentiating factor for the company and ultimately retain the employee base.

Challenges

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Key Relationships

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Deliverables

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Reflection

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© 2019 Hala Anwar